We offer delivery throughout Quebec and Ontario.

If you are not present at the time of delivery, additional delivery charges will apply to re-arrange a new delivery. We recommend that you ensure that someone is present at the delivery address on the agreed date. Alternatively, you can contact our customer service team to reschedule the delivery in advance.

Shipping costs vary depending on the distance and products in your order. Exact costs will be calculated and displayed at the time of ordering.

Yes, we also offer an in-store pickup option for you to pick up your furniture at the nearest location. This option is free and you will be notified by email or text message as soon as your order is ready for pickup.

Once your order has been shipped, you will receive an email with a tracking number and a link to follow the status of your delivery in real time.

If you need to change the shipping address, please contact our customer service as soon as possible. We will do our best to accommodate your request, but additional fees may apply. You must notify 24 hours before delivery to avoid fees.

If your furniture arrives damaged, please contact our customer service immediately with photos of the damage. We will work with you to find a quick solution, whether it is a replacement, repair, or refund.

Our furniture is covered by a one (1) year warranty on parts and labor against manufacturing defects from the date of delivery of the item.

If you notice a manufacturing defect, please contact our customer service with a detailed description of the problem and, if possible, photos of the defect. We will evaluate your claim and inform you of the next steps.

The estimated back in stock date shown is the approximate date the product will arrive at our Distribution Center. While this date is generally accurate (plus or minus 2 weeks), it is subject to change without notice. Please note that this date does not reflect the date your order was picked up or delivered.

Our carefully designed collections are only offered in the choice of materials, sizes and colors presented on our website and in store.

Replacement parts are not available for purchase. However, please contact us and we will check our inventory to see if we have a replacement part. We cannot guarantee that we will be able to find your part, but we will do our best to accommodate your request. Shipping charges may apply for sending the part.

Our team strives to display the colors and textures of the products as accurately as possible. However, the colors displayed may vary from one monitor to another.

It is absolutely safe to use your credit card on our website. Confidential information is transmitted through the same encryption system used by financial institutions, ensuring the protection of your data.

– In-store purchases: We accept Visa, MasterCard, American Express and Discover credit cards, debit cards, cash payments, and Affirm financing.

– Online Purchases: We accept Apple Pay, Google Pay, PayPal, Visa, MasterCard, American Express, Discover credit cards, and Affirm financing.

Yes, Nuasis is proud to offer financing options in partnership with Affirm.

You will receive a confirmation email once your order has been placed.